For our existing product sample, we can provide free sample if we have inventory at our warehouse. Clients will only be responsible for shipping cost.

If we have mold and have no inventory available, then clients will be charged for small amount of sample production cost and shipping cost.

For customized samples with clients’ specification and design, clients will be charged for shipping cost and mold fee for sample production. Mold fee is based on products’ specification and design, and it is not refundable up on sample order confirmation. Samples production takes 7-10 working days.

Is there minimum order quantity for each order?

We always welcome long-term clients and large transactions. Our clients get the most value out of their transaction when placing large orders. But also, we are flexible with quantity up on requirement. Usually, our clients have on average minimum order quantity about 1,000 units. Please don’t hesitate to reach us if you have smaller orders, we will be happy to serve with our capacity.

How do we place order and receive products?

Our processes can be summarized into the following steps:

Step 1: Request for Quotation. Send Design Drawings, 2D part drawing, 3D drawing, specific mold & part requirement, or Prototype samples. (Solidworks, IGES, AutoCAD); Design softwares: UG, Pro-E, Master cam, Solid works, 3D max, AutoCAD, CAM; Drawing format( 2D file - dwg, dxf/pdf, jpg), 3D model format( igs, x_t, prt).

Step 2: Technical and engineering Discussion and Quotation(3 Business Days) Understand your critical requirements through effective communication and technical requirements set up.

Step 3: Make Molds and Submit Sample up on confirmation from clients, we can produce samples with moulds made to ensure quality and meet requirements before mass production. Timeline: 7 - 45 days depends on complexity and requirements. For urgent orders, we offer expedited mold making.

Step 4: Mass production Mass production can be initiated up on clients’ confirmation of sample. Consistent quality is maintained by regular checking of products and mold condition. We welcome client visits at any stage.

Step 5: Quality control Quality will be ensured with consistency of samples provided. Quality Assurance Policy Within quality criteria at each stage of mould production, we will be responsible for any products quality issues, and we will replace or compensate at our expense if our product doesn’t meet agreed requirements.

Step 6: Shipping and Delivery Clients can choose their preferred logistics partners or we can arrange with our own logistics partners with several options.

What are your shipping options and payment methods?

The closest port to our factory floor is Shenzhen.

We have several major logistics for international shipments, DHL, UPS, FedEx, and USPS. Most of our shipments are shipped by air, and it usually takes about 3 - 4 business days.

The payment methods we accept are Paypal (less than $1000) and International Wire Transfer.

Payment Terms: T/T; Payment Terms: Mold Payment Terms: 100% up on confirmation; Part Payment Terms: 30% - 70%;

Full payment before shipment for small orders; For large transactions, 30% Deposit before mass production, and 70% before shipment)